Refund policy

Returns

We assume you will love your new cable but if you have an issue with it please reach out. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, without signs of excessive wear, and cover the return shipping. We recommend using the box the your cable came in. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@Allusive-Audio.com.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@Allusive-Audio.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We want you to be fully satisfied with your cable.